Some of you have contacted us about various technical issues during the past weeks, including access to the site and community section. Also, some members are awaiting feedback from the customer service regarding missing items and unresolved issues.
As of December 1st, some changes took place on the site and the fan club’s structure, including our customer service, which is now made of a brand new team. We are doing our best to get all of the submitted requests and open issues resolved, and our program should be back to normal within the next few weeks. We apologize for the delays and thank you for your patience while our new colleagues get familiar with Icon’s technical specifications.
Last, but not least, please note that some 2009 gift and magazine print-on-demand option updates are to be posted to the news section of the site this month. We invite you to check back on a regular basis for more info.
Thank you again and let’s make 2010 a brand new year!
The Icon team